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Call Center Training Courses and Materials | The College Of Call ...   

Module Objectives : Hiring new agents for call center jobs, including the following learning objectives : - How to develop an agent job description ......

The Real-time Contact Center : Strategies, Tactics, and ... - Google Books Result   

File Format: PDF/Adobe Acrobat - View as HTML...

Cisco Unified Workforce Optimization 1.0 for Unified Contact ...   

Customer- call examples establish content for best-practices training. ... align your contact center business processes with business objectives by ......

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