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Nortel: Symposium call center solutions - is it application or ...
Does the time spent holding in the queue for an available agent show up in application .... TITLE: Nortel: Symposium call center solutions Forum at Tek-Tips ......
CRM Today: Call Center Design
There are two distinct areas of design required in such an application . The questions which must be answered are: 1. How many call centre agents do I need? ......